In short
- This is not the official website of State Bank of India, NHAI or IHMCL.
- Your FASTag is issued by State Bank of India. The bank decides approvals, blacklists and refunds of the deposit and balance.
- Information here is general guidance, and FASTag rules change. Check the official sources before you act.
- We never ask for your UPI PIN, card details, banking passwords or an OTP that approves a payment. Anyone who asks is not us.
01Who we are, and who we are not
CareAll Digital Services, Palayamkottai, Tirunelveli, is an SBI FASTag authorised agency. We help vehicle owners apply for and look after SBI FASTags.
We are not State Bank of India, the National Highways Authority of India (NHAI), Indian Highways Management Company Ltd (IHMCL) or the Ministry of Road Transport and Highways, and we are not a government body. This is not the official website of any of them.
The official sources are:
- SBI FASTag: fastag.sbi.bank.in
- NHAI: nhai.gov.in and the NHAI helpline 1033
- IHMCL: ihmcl.co.in
- Toll e-notices: nhfeenotice.parivahan.gov.in
02The bank decides
Your FASTag is issued by State Bank of India, and your FASTag account, wallet balance and security deposit are held by SBI. Whether a tag is issued, blocked or blacklisted, and when the deposit and balance are refunded, are decided by the bank under the applicable rules. We do the paperwork and follow it up for you. We cannot promise the bank’s decision or its timing.
SBI FASTag customer care: 1800 11 0018 (toll-free), helpdesk.fastag@sbi.co.in, portal fastag.sbi.bank.in.
03We are not a bank
We are not a bank or payment company, and we do not hold your FASTag balance. Tolls are deducted by the toll system from your SBI FASTag wallet. If you pay us to recharge for you, the full recharge amount goes to your FASTag wallet. We never need your UPI PIN, card details or banking passwords.
04Names and logos
“SBI”, the SBI logo, “FASTag” and related names and logos belong to State Bank of India, NHAI/IHMCL and their other owners. We use them only to describe the SBI FASTag services we offer. Their use does not mean that this website is run or endorsed by any of them.
05Information on this website
We write our pages with care, but FASTag rules, bank charges, toll rates and NHAI procedures change, sometimes at short notice. Information on this website is general guidance, correct to the best of our knowledge on the date shown. It is not legal or financial advice. Before you rely on it, check the current rule with the bank or the official sources above.
06Links to other websites
We link to official portals for your convenience. We do not run those websites and are not responsible for their content, availability or privacy practices.
07Beware of fake FASTag websites and callers
Fake websites and callers sometimes pretend to be banks, NHAI or FASTag agencies to steal money or OTPs. Our only contact number is +91 73737 10180, and our office is in Palayamkottai, Tirunelveli. If in doubt, call us on that number before you pay anyone. To report fraud, call 1930 or visit cybercrime.gov.in.